Archive for the 'General' Category

Nov 19 2005

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Published by YJ Admin under General

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Nov 18 2005

Taxi

Published by YJ Admin under General

Today, I got into a taxi. I was in a bit of a rush to make a meeting, but the driver made a small mistake and we got stuck in traffic.

Due to this error, I ran about 5 minutes late. The tab came to 1,380 yen. The taxi driver apologised profusely, and when I tried to pay the bill, he would only accept 1,000 yen. I insisted, but he was unrelenting. We thanked each other, and parted ways.

Now that I have lived in Japan for a while, the line between Western culture and Japanese culture is starting to become blurry. I get the feeling this wouldn’t happen in Australia "Whoooops, missed the bloody turn mate! No worries I’ll chuck a you-i. Loads of bloody traffic too eh! That’ll be $20." But it’s getting hard for me to remember.

I think I need a good dose of western culture to set me straight. Perhaps I could find a mechanic to overcharge me, make excuses, fix my car late, and do a crap job. Home sweet home.

One response so far

Nov 17 2005

Customer Service

Published by YJ Admin under General

The other day, I went to a Starbucks in Jiyugaoka (theres 2). I ordered my coffee, as I do almost every day, since I drink a lot of coffee. I’ve been a big-time Starbucks customer for several years now. My coffee is handed to me with a smile and a cheerful ありがとうございます!, and I head upstairs.

I’m planning to get through some work, since it’s a quiet Saturday morning with no disruptions. By habit, I sit next to a powerpoint, in case I need some extra juice. I sip my coffee, turn my laptop on, and start working.

An hour later, my battery runs out. I fish around in my laptop bag, and retrieve my AC Adapter, and plug it into the wall. 10 minutes later, a Starbucks person comes upstairs, and sees me shamelessly stealing power from them. She walks over to me.

Starbucks Excuse me, you’re going to need to unplug your laptop.
Me Pardon me?
Starbucks We have a policy of no power usage here.
Me Excuse me? Starbucks is the mobile office for thousands of executives.
Starbucks Maybe, but that’s our policy.
Me Thats the first time I’ve heard of it - I’ve been a loyal Starbucks customer for many years.
Starbucks It’s written right there, next to the door.

She pointed to a sign, written in Japanese pointing away from the door, which means it’s impossible to notice unless you enter, and then turn, and read the sign (in Japanese).

Me I can’t read that though, and it’s facing the wrong way.
Starbucks Sorry, thats the way it is.
Me I’m in the middle of some important work, I only need another 20 minutes.
Starbucks I’m sorry, I can’t allow that. It’s our policy.

Frustrated and angry, I unplugged my laptop, which quickly ran out of power. I stood up, and left Starbucks. STARBUCKS. SHITTING ON THE CUSTOMER SINCE 1971. Now, I prefer Tullys.

However this is fascinating study of the battle in Japan between "Customer Service", and "following the rules". Customer service is a very, very big part of Japanese culture. Following the rules is also a very important idea in Japanese culture. When a foreigner walks into a Japanese shop, these two ideals can often collide. Here is an example that was published in the JapanZine last week.

Unsuspecting Foreigner Hello, I like this hat. I need to get some money, can you hold this for me for 5 minutes? I’ll be right back.
Shop Attendant I’m sorry, thats impossible.
Unsuspecting Foreigner What?
Shop Attendant That’s against our rules.
Unsuspecting Foreigner uh, what?
Shop Attendant Sorry !

Almost any shop in America, whether it’s a local hat shop or a sprawling department store will happily keep your purchase secured for a few minutes while you wander off to find some money - whether it’s against the ‘rules’ or not.

Everyone living in Japan will come across this fascinating paradox between making the customer happy, and following the rules. Unfortunately sometimes in Japan common sense isn’t so common, so the customer is apologetically stepped on, while the shop staff maintains inflexible, pointless rules that only serve to irritate.

4 responses so far

Nov 16 2005

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Published by YJ Admin under General

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Nov 15 2005

Today

Published by YJ Admin under General

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3 responses so far

Nov 15 2005

Blogcasting from Tokyo!

Published by YJ Admin under General

A little introduction to begin with.
Here at this blog, you’ll find things that I see everyday in Tokyo.
So if you wanna know what the real deal of the life in Tokyo is like,
it can help you a bit.

My name is ryu_01, a 29-year old artist/salaryman/internationalist.
Working my ass off just like any other Japanese "salarymen"
do here in Tokyo as an editor, while working on music.

This blog is the "101" to the line of my lifework, which is
to have Japan known and appreciated more in a accurate termthroughout the world.

Please feel free to leave messages for any comments and requests.

One response so far

Nov 15 2005

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Published by YJ Admin under General

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3 responses so far

Nov 15 2005

Icchau.

Published by YJ Admin under General

If you can read Japanese, and if you’re in the mood for a laugh, check out http://www.icchau.info.

Funny stuff.

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Nov 15 2005

Went to the bank

Published by YJ Admin under General

The other day, I went to the bank to transfer a small sum of money to make a purchase. I was standing in line for a while, and finally my turn came up. I went up to the machine, and began pressing buttons.

I soon realised that although my spoken Japanese is quite decent, my knowledge of Japanese banking kanji was sorely lacking. I recognised "Money Transfer", and I successfully picked this. However I was totally confused at the next set of complicated characters that assaulted my brain. To get some help and an explanation, I called over a small, friendly oji-san bank person.

These small, friendly oji-san bank people exist in every bank in Japan. They are most generally men, with a very broad smile and a very welcoming manner. As soon as this particular SFOBP noticed my helpless expression, he came dashing over to help my problem.

I explained in fairly fluent Japanese my problem, and he nodded understandably and set to help me with my problem. He took me through each step of the way asking questions in clear Japanese.

"Do you have the bank details of the remote acount?"
"Can confirm again all of these details are correct?"
"Do you foresee a situation where you would need to send money again to this address?"
"Would you like to create a shortcut card that would make that process easier?"

The questions were coming thick and fast, but I was quite familar with this kind of Japanese, and with the subject matter so I was able to answer every question fluently and without issue.

Right at the end of the interaction, right when I was about to thank him, and he was about to bow and wish me well, he said something else to me.

"Araiba inu niwa".

I froze. My mind started to run through all the possible meanings of this sentence. I was also temporarily confused - how could I have understood all of the complicated above questions, but failed so badly on a simple wrap-up? Some possible options were starting to pop into my mind.

Arai means wash or clean - perhaps he’s talking about cleaning something? The ‘ba’? Perhaps he meant the potential form - "araeba", meaning - "if you wash". But that doesn’t make much sense - why would he be talking about washing? Inu? That means dog. Is he talking about washing my dog? Washing his dog? Is he saying "Why don’t you wash your dog?"

Given the circumstances, I quickly discounted that possibility, but I was still stumped as to the meaning. My mind started to go through possible meanings for "niwa". It could maybe mean garden, or garden? Is he suggesting I wash my chicken and dog in the garden? Why would a SFOBP begin to offer suggestions on washing my dog and chicken? In a garden? How did he know I had a garden? Or a dog and chicken?

None of this made sense, and I furrowed my eyebrows trying to make sense of his odd suggestion.

He helpfully repeated his sentence a little bit louder, which now sounded to me like "Hey, why don’t you wash your dog? In your garden? huh?"

I stood like a deer in a spotlight unsure of the appropriate response to this kind of question in a Japanese cultural context.

He then decided on a different tact, and repeated the statement…. IN JAPANESE. "ichijikan inaide tsukimasu yo!" It will arrive in one hour. I never even considered the possibility that after 10 minutes of discussion in Japanese, after asking questions such as "Will there be a foreseeable situation where you might need to repeat this tranaction?", that he would suddenly switch to English, hence my brain fry.

I confirmed my understanding, nodded and thanked him for his time and help. Musing over the series of events that led to his miscommunication, and relieved that he wasn’t offering hygenic advice about my chicken, I left the bank with a smile on my face.

One response so far

Sep 05 2005

Starting my Japan Blog

Published by YJ Admin under General

Here is my first post on yourjapan.jp. The setup process was pretty easy, so hopefully you guys can share your stories and your lives in Japan as well.

I think some people have a rosy or irregular view of Japan, and often most people have no idea what the reality is over here. So I think it’s great for people to share what happens to them in daily life, so you can understand more about this fascinating country.

Here is a story to get started.

The stage, on a whim, I came to Japan. I packed my bags, saved a small amount of cash. Maybe enough to survive for a month while I looked for a job. I piled onto the airplane full of curiousity and excitement, but with no fixed expectations.

I couldn’t sleep very well for the 13 hour flight. The food was bad, and I had a splitting headache. Exhausted and zombie-like, I left the plane and picked up my luggage, which seemed 3 times heavier. I pulled it over, and began trying to find my hotel, which I booked 2 days earlier.

The confusion hit me first - I could no longer understand my surroundings. People brushed past me speaking a language that made no sense, the kanji everywhere heightened my confusion and sense of discomfort. I finally found the train station, but I couldn’t make sense of the complicated maps, prices and train lines. I boarded the wrong train, and travelled aimlessly and confused for hours.

I asked for assistance multiple times, to be sent in the wrong direction or given bad directions. I was given several maps with hard to understand directions. I was hungry, confused, upset, tired and a deep feeling of sickness in my stomach was starting to grow. I pushed on.

Finally, I somehow arrived at my station. I blinked, almost in disbelief that I managed to find the correct place. This began my new problem of finding directions to the hotel.

Once again, I was sent in wrong directions, I was given confusing maps, and policemen who couldn’t speak English waved me on, despite my desperate requests for help. My luggage was heavy, my entire body was hurting and I had a terrible headache. I started to question myself - what the hell was I doing? This is a foreign country, I have no idea whats going on, I dont speak the language, I don’t have a job, what the hell am I doing here?

My thought process was interrupted by an old homeless man. He came up and stood in front of me. I stood there with my mouth open. I started to explain, in English, "Look, I dont have any fucking money. I’m sorry, ok? I’m tired, I dont know whats going on, and I can’t help you.", I said, knowing that he couldn’t understand me.

He stood there, looking at me. Then without warning, he took my map. I was shocked. "Give that back. Hey, come back here!", I cried. He walked off. I chased after him, trying to get back my only lifeline.

"Listen mate, I dont know what you want, but I can’t help you. I need that map though. Come back here.", I said desperately. I was starting to get angry. Who the hell was this guy, and what did he want? Why can’t he leave me alone. He turned into a small alley. I paused - maybe I was going to be attacked. I considered my alternatives - I needed that map to find my hotel. I had no choice - I continued after him, ready for a physical attack.

It came - he grabbed my arm. I got ready to throw a punch at this old man. He then turned, and pointed to my hotel. He had lead me directly to where I needed to go. With a strange smile, he turned on his heel, and walked off into the scorching humidity, leaving me confused, grateful and surprised.

Shaking my head, I entered the hotel.

5 responses so far

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